Terms and conditions:
Sufi Travels provides its service to you, subject to the following Terms and
Condition. Please read the following terms and conditions carefully before using
this site. Your use of this site is expressly conditioned on your acceptance of
the following Terms and Conditions.
How to make a reservation:
When making a reservation for your selected tour package, simply
follow the " book now / " link, fill out a form properly and submit. Your tour
request will be replied to with details by our experienced travel agent in no
less than 24 hours.
Quotation & Confirmation:
Our travel agent will quote you with a tour itinerary, but this is not the final
confirmation of your Kashmir tour. After you confirm the proposal with paying
the deposit, our travel agent will make the booking for you. Once all of your
bookings are confirmed, you will receive a formal confirmation Mail from Sufi
Travels.
Deposit:
10-20% of total cost as the deposit is required at the time of confirmation of
the reservation.
Balance Payment:
A deposit of rest of the payment as per your selected tour is required 21 days
prior to commencement of tour or as per agreed at the time of confirmation of
the tour.
Bank Information for Payment Wiring Transfer:
Transfer can be made by your Bank to our Bank. Please ask your
bank to transfer the amount to:
| Beneficiary’s Name |
Sufi Tour and Travels |
| Beneficiary Bank Name |
Jammu and Kashmir Bank Ltd. |
| Account Number |
0101010100091081 |
| Beneficiary Bank Address |
Khanyar Srinagar Kashmir, India |
| Ifsc code |
jaka0shiraz |
| Or |
| Beneficiary’s Name |
Sufi Tour and Travels |
| Beneficiary Bank Name |
HDFC Bank Ltd. |
| Account Number |
24182020000456 |
| Account Type |
Current |
| Bank Address |
Khanyar, Srinagar, J & K |
| IFSC code |
HDFC 0002418 |
Cancellation Policy:
In the event of cancellation of tour / travel services due to any avoidable /
unavoidable reason/s we must be notified of the same in writing. Cancellation
charges will be effective from the date we receive advice in writing, and
cancellation charges would be as follows:
|
Timing of a cancellation |
Cancellation fees |
| 30-16 days prior to commencement of services |
20% of the
total price |
| 15-8 days prior to commencement of services |
30% of the total
price |
| 7-1 days prior to commencement of services |
50% of the total
price |
| On departure day or later |
100% of the total price |
Complaints:
We Endeavour to ensure that the arrangements we have made for you are
implemented as arranged. If a problem occurs at a place such as in Hotel, at
houseboat or if you have any complaint regarding our transport services or any
other complaint, the most practical way to deal with it is to attempt resolution
locally with the service provider. If you fail to follow this course, if any
claim for compensation may be reduced or denied. If you have any unresolved
complaint please contact with us so that we will resolve the problem on the
spot.
Alteration of Itinerary:
If unforeseen circumstances beyond our control require us to make relevant
changes to your travel arrangements, we reserve the right to cancel or
reschedule departures and itineraries. Where it is necessary to change the
accommodation, Sufi Travels reserves the right to substitute it of at least a
similar standard. We make changes on the conditions that:
Events happened out of our control, such as war, fire, epidemics, health risks,
typhoon, earthquake and other actual or potential severe weather conditions etc.
Then, the extra fares will be charged if there incurred any cost.
The air schedule or surface transportation changed, and/or events happened
beyond its control.
Responsibility:
Acting as a large and notable travel agency in Jammu and Kashmir, Sufi Travels
designs and distributes travel products, and arranges for the travel services
offered on its website, including excellent guide service, convenient
transportation services, attractive excursions, comfortable accommodations and
other related travel services through varied suppliers.
You understand that travel within a group may involve compromise to the exact
situations of group members. So Sufi Travels reserves the right to decline,
accept, or retain any person as a member of the group at any time. Sufi Travels
tries every attempt to guarantee the comfort, convenience and safety of clients,
so we reserves the right to make alternations in your itinerary, and even to
cancel the tour at any time.
Sufi Travels reserve the right to correct the pricing errors or to change the
tour program price due to the cost increases including the rising airfares,
admission fees, taxes, fuel charges, and currency devaluation etc, before you
confirmed the itinerary.
Sufi Travels accepts no responsibility for such losses due to events out of our
control including but not limited to terrorism, political unrest, war,
earthquake, landslide, delay or cancellation of the flights or trains.
Sufi Travels shall not be responsible for any extra services that the client
temporarily requires in the cities which are excluded from the confirmed
itinerary. We are not responsible for any damages and losses on shopping sites,
the excluded attractions and destinations, etc. while we will make effort to
help our clients to get out of the difficult positions. Sufi Travels aims at
offering an especially memorable Kashmir tour to everyone who travels with us.